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FAQ - Questions and Answers

Yes

If you really think about it, the odds of something happening are about the same or less than more conventional transport methods. Because your vehicle is the only one in our control there is less chance of something going wrong while loading, unloading or securing your vehicle. You also don't have to worry about one of the other vehicles leaking fluids on your paint or the truck itself causing damage.

When it comes to vehicle accidents, in most cases it's the driver or another road user at fault. Because we use experienced professional drivers the odds are just the same whether being driven or transported by truck.

Yes

We are one of the few drive-away providers that carry insurance to cover your vehicle. We don't drive under yours or the drivers personal insurance

Basic Drive-Away - For vehicles that are currently registered, plated & insured

Legally we cannot insure a vehicle that is already plated and insured in someone else name. However, we can insure the driver for any vehicle not registered in Joe's Drive-Away or the drivers name. This $75,000 unowned vehicle policy is along the same line of insurance your mechanic uses when test driving a car but for transporting.


Full service Drive-Away - For vehicles that are currently registered but not plated

If your vehicle is registered but not plated, we can supply a service plate. Our service plate carries a $500,000 policy and is geared more towards the relocation of Motorhomes and Heavy Trucks. Due to the increased costs, we normally don't recommend full service on personal vehicles. Once we factor in the increased insurance, loss of commercial revenue and the wear and tear on the vehicle itself, we find it's normally cheaper to send by more conventional methods.

Please note:

If the vehicle you want to move is not registered it is classed as UNFIT as cannot be driven on Canadian roads without passing a safety first.

This is a tough one as you will receive conflicting answers but the answer is No

I personally think it all comes down to how well you describe and your insurance agent understands what you want to do. As we all know insurance companies will do everything in their power to deny a claim and a vehicle being used for business is not covered under personal insurance.

Once money changes hands it becomes a commercial transaction. If something was to happen and your insurance company finds out compensation was paid to the driver, they could deny your claim.

My best advice here is to check with your insurance agent first, ask the proper questions and get the response in writing. If your insurance agent does say it's fine you should be asking the drive-away provider that wants to drive under your policy for a discount as you are the one taking the biggest risk.


Please Note: As with all modes of transport there are some items not covered by insurance as outlined in our contract.

Yes

Belongings can be placed in trunk and backseat of the vehicle

The two front seats must be empty and pushed all the way back and a clear view out all windows. The driver seat does not need to fully recline but there must be some tilt. The passenger seat because it will only be used for the driver’s luggage can be in the upright position.

As much as I would like to say yes, the answer would have to be No

Regardless of transportation method, anyone who tells you they can guarantee an undamaged delivery is either telling you what you want to hear or their a fool. There are just so many things that could go wrong on a long trip to dismiss it outright. The best we can do is to promise you your vehicle would be driven in the safest manner possible.

Yes

If given enough time to complete the run we can meet you anywhere that best suits your needs. If meeting at an airport all we need is your flight number. The driver will track your flight and meet you just outside the arrival's door when you land.

Although we like a minimum 2 weeks notice in most cases pick-up can be arranged within 48 hours if needed.

The more notice we have the better. If given enough notice we can try to find a return trip reducing the cost of your shipment.

Depending on the time of year we like to average between 800 & 1000 kilometres a day. So a 3000 kilometre trip would be 3 full days of driving and in most cases the vehicle would be delivered on the 4th day to avoid a night time delivery.


Please Note: We always ask for 2 extra days to cover any possible delays. So using the above example on a trip of 3000 kms we would ask for 5 days to complete the trip

Our quotes are all-inclusive. The price you see is what you would pay.

The only added charge would be a 3.5% credit card processing fee if that is your chosen payment method.

In the event of a minor mechanical breakdown or needed supplies (oil or coolant) the price would be added to your final bill and only payable with proof of purchase. In the event of a major breakdown we will call you before any repairs are completed.

We accept Credit cards, Cash and E-transfers

50% is required to book your spot with the remaining 50% due on delivery before the keys are handed over.

Cash or E-transfer only on delivery. If credit card is your preferred payment method we will send an invoice the night before our arrival.

No

Due to the risk of impound or seizure of your vehicle by moving unknown goods. This is a risk we are not willing to take.

Yes

There is an extra charge to cover our increased expenses

Yes

Although our expenses don't change a rental truck is an expensive way to move goods unless the truck is dropped off at the same location it was picked up. Most rental companies will charge you a calculated number of days and a drop fee if not returned to the same location.

Most loaded rental trucks will use about 30 litres of fuel for every hundred kilometres and that adds up quickly.